FAQ
Frequently asked questions
Straight answers to the things people ask most.
Looking for how-tos? See the step-by-step guides →
Pricing & billing
Yes — no card, no time limit. The free plan gives you a live 3-page site (Home, About, Contact) on a Natterio subdomain. Upgrade any time to unlock a custom domain, more pages, forum, shop, and the ability to have the AI redesign your site whenever you like.
Zero percent. We never take a cut of what you sell. Your payment processor charges their standard rate — currently around 1.5% + 20p per transaction in the UK — but that's between you and them. Natterio takes nothing on top.
Your subscription ends at the end of your current billing period — no pro-rata charges, no penalties. Your data is retained for 30 days after cancellation so you can export everything before it's removed.
The forum is available on Community (£14/mo) and Pro (£24/mo) plans. Free and Starter plans include the website builder, AI generation, and member sign-in — just not the discussion forum.
Payments go through Stripe by card (plus Amazon Pay, Revolut Pay and Klarna). Every payment produces a receipt and invoice your treasurer can download from the billing portal in your account, so there is a paper trail for the committee. We don't take bank transfers yet — if your club can only pay that way, email support@natterio.com and we'll sort something out.
Your site & data
The site itself is edited from one Natterio login — most clubs use a shared role address like secretary@ so it survives committee changes. On Community and Pro, you can also make other members community admins, who moderate the forum and member area without needing the editing login.
Email support@natterio.com from the current login and tell us who is taking over. We move the site to the new person's account, free, with nothing lost — pages, posts, members, domain and billing all carry across.
Yes, always. Export your full site — content, members, posts — at any time from your account settings. Everything is stored in standard formats. No export fees, no hoops to jump through. Your data is yours.
Natterio handles the technical side: cookie consent, data export requests, safely deleting data with a short recovery window in case it was a mistake, and UK-hosted infrastructure. You're responsible for your content — making sure what you publish is lawful and that your own privacy policy accurately describes how you use member data. We provide a template to get you started.
Yes, on Starter plan and above (from £7/mo). You can use your own website address if you have one — connect it in a few steps and we'll walk you through it. Free plan sites run on a Natterio subdomain.
Natterio is built and run by Seamstack Ltd, a UK company (company number 17308485), based in the UK. We're a small, bootstrapped team — no venture capital, no outside investors — building software for UK clubs, charities and small businesses because we think they deserve better than agency prices. Read more about us →
Getting started
Yes. Paste your current website URL during sign-up and Natterio will automatically pull in your content to pre-fill your new site. For Facebook groups, you can import member lists manually. Either way, the AI will generate a polished site from whatever information you give it.
It designs your whole site: picks colours, fonts, and layout to suit what you've told it about your group or business, writes a first draft of your pages, and finds real photography to match. You end up with a genuinely finished-looking site, not a generic template with your name swapped in.
You can ask the AI to redesign it — every plan includes a number of AI regenerations, with more on higher tiers — or open the visual editor and change anything by hand: colours, text, images, layout. Nothing it makes is locked in; think of it as a strong first draft, not a final answer.
No. If you can answer a few questions and click around a page, you can run a Natterio site. There's no code to write, nothing to host yourself, and no jargon in the editor — just plain settings and a live preview of whatever you're changing.
Most people have a working site in under 10 minutes. Answer a few questions, let the AI build a first version, then tweak anything you like in the visual editor. Connecting a custom domain typically adds another 30–60 minutes depending on your registrar.
Still have a question?
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